Legal

Jetbuz Privacy Policy

Your privacy matters to us. This policy explains exactly what data jetbuz collects when you use the platform, why we collect it, how we store it, and what rights you have over your own information.

Last Updated: January 2025

Our Commitments

How Jetbuz Protects Your Privacy

A quick overview of the core privacy principles jetbuz follows before you read the full policy below.

Data Stored Securely

All personal data collected by jetbuz is stored on secured servers with industry-standard encryption. We apply strict access controls so that only authorised personnel can access player data, and only when it is necessary to operate the platform or comply with legal requirements.

We Never Sell Your Data

jetbuz does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate your account, process payments, and improve the platform experience. We share data with third parties only where strictly necessary and under confidentiality agreements.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data held by jetbuz. You can also opt out of marketing communications at any time. To exercise any of these rights, contact the jetbuz support team and we will respond within a reasonable timeframe.

Encrypted Transactions

Every deposit and withdrawal on jetbuz is processed over an encrypted connection. Payment data is handled by our payment partners and is never stored in plain text on jetbuz servers. We use TLS encryption across the entire platform to protect data in transit between your device and our systems.

Transparent Cookie Use

jetbuz uses cookies to keep you logged in, remember your preferences, and understand how the platform is being used so we can improve it. We do not use cookies to track you across other websites. You can manage cookie preferences through your browser settings at any time.

Easy Opt-Out

If you no longer want to receive promotional emails or SMS messages from jetbuz, you can unsubscribe at any time using the link in any marketing email or by contacting support directly. Opting out of marketing does not affect your ability to use the platform or receive important account notifications.

Contents

Summary: jetbuz collects only the data needed to run your account and process payments. We do not sell your data. You can request access to or deletion of your data at any time by contacting [email protected].

1 Introduction

This Privacy Policy explains how jetbuz ("we", "us", "the platform") collects, uses, stores, and protects the personal information of players and visitors who use the jetbuz website at jetbuz.club and any associated mobile applications or services.

jetbuz is committed to handling your personal data responsibly and transparently. We collect only what we need, use it only for the purposes described in this policy, and take reasonable steps to keep it secure. By registering an account or using the jetbuz platform, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read alongside the jetbuz Terms and Conditions and Responsible Gaming Policy. If you have any questions about how jetbuz handles your data, you can contact us at any time using the details at the end of this document.

2 Data We Collect

jetbuz collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and in some cases from third-party verification services. The types of data we collect include:

Data Category Examples When Collected
Identity Data Full name, date of birth, national ID number Registration & verification
Contact Data Email address, phone number Registration
Financial Data bKash / Nagad / Rocket account number, transaction history Deposits & withdrawals
Technical Data IP address, device type, browser, operating system Automatically on site visit
Usage Data Pages visited, games played, session duration, bet history Automatically during platform use
Communications Data Support chat logs, email correspondence When you contact support

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

jetbuz uses the personal data we collect for the following purposes:

  • To create and manage your jetbuz account and verify your identity.
  • To process deposits, withdrawals, and other financial transactions on the platform.
  • To detect and prevent fraud, money laundering, and other illegal activity.
  • To comply with legal and regulatory obligations, including age verification and anti-money laundering checks.
  • To provide customer support and respond to your queries or complaints.
  • To send you important account notifications such as transaction confirmations and security alerts.
  • To send you promotional offers and marketing communications, where you have consented to receive them.
  • To analyse platform usage and improve the jetbuz user experience.
  • To enforce the jetbuz Terms and Conditions and protect the rights of other players.

We will not use your data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a valid legal basis to do so.

4 Legal Basis for Processing

jetbuz processes your personal data on the following legal grounds depending on the purpose of processing:

  • Contract performance: Processing your data is necessary to provide the jetbuz service you have signed up for, including account management and payment processing.
  • Legal obligation: We are required to process certain data to comply with applicable laws, including identity verification and anti-money laundering regulations.
  • Legitimate interests: We process some data to protect the security of the platform, prevent fraud, and improve our services, where these interests are not overridden by your rights.
  • Consent: Where we send marketing communications or use non-essential cookies, we rely on your consent, which you can withdraw at any time.

5 Data Sharing

jetbuz does not sell your personal data to any third party. We may share your data with trusted third parties only in the following circumstances:

  • Payment processors: We share financial data with payment service providers such as bKash, Nagad, and Rocket to process your transactions. These providers are bound by their own privacy and security obligations.
  • Identity verification services: We may share identity data with third-party verification providers to confirm your age and identity as required by our operating obligations.
  • Technology providers: We use third-party software providers to operate parts of the platform, including game providers and customer support tools. These providers access only the data necessary to perform their services.
  • Legal authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where we are legally required to do so.

All third parties who receive your data from jetbuz are required to handle it securely and in accordance with applicable data protection laws. We do not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

jetbuz uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the site. We use the following types of cookies:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled without affecting platform functionality.
  • Preference cookies: Remember your settings and preferences, such as language and display options, so you do not have to set them again each visit.
  • Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users drop off, and how we can improve the experience. This data is aggregated and anonymised.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may prevent some parts of the jetbuz platform from working correctly. jetbuz does not use cookies to track your activity on other websites.

7 Data Retention

jetbuz retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business needs. Specifically:

  • Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years for financial compliance purposes.
  • Support communications are retained for up to two years after the conversation is closed.
  • Technical and usage data collected through cookies and analytics is retained for up to 12 months.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account, we will process this request subject to any legal retention obligations that apply.

8 Data Security

jetbuz takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These measures include:

  • TLS encryption for all data transmitted between your device and jetbuz servers.
  • Encrypted storage of sensitive data including passwords and payment information.
  • Strict access controls ensuring that only authorised staff can access player data.
  • Regular security audits and vulnerability assessments of the platform.
  • Two-factor authentication options for player accounts to reduce the risk of unauthorised access.

While jetbuz takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact [email protected] immediately.

9 Your Rights

As a jetbuz player, you have the following rights regarding your personal data. To exercise any of these rights, contact the jetbuz support team with your request and we will respond within a reasonable timeframe.

  • Right of access: You can request a copy of the personal data jetbuz holds about you.
  • Right to rectification: You can ask us to correct any inaccurate or incomplete data we hold about you.
  • Right to erasure: You can request that we delete your personal data, subject to any legal retention obligations.
  • Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
  • Right to data portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

10 Children's Privacy

The jetbuz platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account immediately and delete the associated data as quickly as possible.

If you believe a minor has accessed the jetbuz platform, please contact us at [email protected] so we can take appropriate action.

11 Marketing Communications

With your consent, jetbuz may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers. You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email from jetbuz.
  • Contacting the jetbuz support team and requesting to be removed from marketing lists.
  • Updating your communication preferences in your account settings.

Opting out of marketing communications will not affect your ability to use the jetbuz platform or receive important account-related notifications such as transaction confirmations, security alerts, or policy updates.

12 Changes to This Policy

jetbuz may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your data, jetbuz will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect. Continued use of the jetbuz platform after an updated policy has been published constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jetbuz is protecting your information.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jetbuz handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Support Hours: 24 hours a day, 7 days a week
  • Platform: jetbuz.club

When contacting us about a data request, please include your registered email address and a clear description of your request so we can handle it as efficiently as possible.

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